FAQ

What is Khadi?

The word Khadi imbibes all that is pure, natural, earthy and wholesome. The brand Khadi took form as a part of the freedom struggle to revive village industries, under the leadership and encouragement of Mahatma Gandhi, to provide them with the wherewithal to make their own basic needs for a comfortable life. Today, Khadi conjures a vision of villages that stand independent all over India, as a sincere effort to make villagers wholly self-sufficient. Pure, basic goodness and a gift of nature. It is in a manner - the essence of India.

Read more here.

How to place an order on your website?

Read our How to Order guide that will run you through the steps to successfully place an order with us. Alternatively, contact us and we will help you out.

 

How do I check if Cash on Delivery is available for my pincode in India?

Add a product to your cart, and on the cart page itself you will find this:


I am looking for a product but why can't I find it on The Khadi Shop website?

The Khadi Shop retails only the best Khadi products available in India. If a product you're looking for is not available in our range, then it doesn't exist and there's no way for us to source the product either.


Where can I find a retail store to buy The Khadi Shop's products?

We don't have any offline retail stores anywhere in the country. We only retail our products online.


I need help choosing a product for my skin type. Who can help me?

Our product pages have enough information about which is the compatible skin type based on the product's ingredients. That said, our products are mild and of herbal formulation and can suit any skin type without creating any skin problems. Our products are chosen even by new mothers to use on a newborn baby's skin. If you are looking for a medical treatment for any of your existing skin problems, please see a dermatologist as we do not sell medicinal products.


Why are products out of stock and when will they come back in stock? I need to place an order!

If a product is out of stock, you can insert your email address on the product page itself and as soon as it is back in stock, you will receive an email telling you about the availability.

 

How much does shipping cost?

Shipping is not chargeable on order values above Rs. 999.

If your cart value is below Rs. 999, an additional charge of Rs.100 will be levied on your order. We do not waive off shipping charges in any scenario.

 

Is Cash on Delivery available?

Yes, you may choose COD option when you are checking out with your Khadi cart. There is no extra COD charge applicable at the moment.

 

What is your refund and cancellation policy?

The Khadi Shop will process a refund and/or cancel your order only when certain conditions exist. Please read our refund and cancellation policy to know more.

 

Do you take customised or special orders?

Yes, in the case you have a bulk requirement for corporate or family gifting, please get in touch with us directly and we will make it happen for you.

 

How long would it take for the products to reach me?

It usually takes upto 4-5 working days for your Khadi Shop Order to reach you depending on your pin code. We have partnered with Aramex and Delhivery and for unserviceable pin codes we use Professional Courier, DTDC or India Post.

 

Do you offer International Shipping?

International Shipping is available so you can place an order even if you are not in India. First please send us an email with your order details, address. Thereafter, we will share the best shipping rate and then you can proceed to place an order. Payment for International orders are only possible through a Card Payment, Bank Transfer or using PayPal. Please note that there will be 5% extra charged on the total amount for PayPal charges. Please allow 14-20 working days for your order to reach you.

 

Is it safe for me to give you my personal details?

Absolutely. We will not misuse any of your personal contact details. Please read our Privacy policy to know more.

 

What are your website's terms & conditions?

Please go through our Terms and Conditions page and read it thoroughly to gain a better understanding.