Returns, Refunds & Cancellations Policy
The Khadi Shop does not accept returns if the product packaging has been tampered with, opened or if the products have been used. If however, the packaging is still intact and is in the same condition as it was when you received the product, you may contact us for a return. Note that you will have to return the order items within 1 day of receiving the products. Please keep in mind that we can only process a full refund of the order once it has reached us and we have examined the returned goods. It usually takes 2-7 working days for products to reach us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Duration of Refund: The process of a refund generally takes 7-10 working days.
Mode of Refund: Your refund will be made in form of a bank NEFT transfer directly into your bank account.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Namaste@thekhadishop.com
Please note that you can cancel your order within 24 hours of placing your order.
Exceptions: If you have confirmed your order and cancel it after we have processed and sent it through one of our courier partners, it will be difficult for us to cancel the order. In such a case we will have to discuss processing a refund (if already paid) or cancelling the order only once we have received a return shipment of the products in your order.
The Khadi Shop will cancel your order only under the following circumstances:
Product not available or out of stock: If a particular item in an order is not in stock and it is one that you want and we fail to provide an alternate option (such as bigger/smaller bottle of the same product or similar product) then we will cancel your order or have it altered to remove the unavailable item in the order. Note that if all the products in the order are out of stock or unavailable for sale, and if no alternatives are available, we will cancel your order and process a refund immediately (if paid already) and convey the same to you.
Please note that an order once cancelled can be made again once stock is procured and we will be informing you about all possible ways, wait times and any other relevant informaiton in order for you to get all the products in your order.
No confirmation or any communication from customer for COD orders: The Khadi Shop team reserves a right to cancel orders that are COD for which we have received no confirmation. Once we get a COD order, we call the customer to confirm the same and if the customer has given a wrong number or we can't get through the customer despite trying their number & email a maximum of 3 times, we are left with no choice but to cancel the order.
Location not serviceable: The Khadi Shop will cancel your order if your shipping address is not serviceable by any of our courier partners. Please note, that if you are an International customer, you ought to drop in an email at Namaste@thekhadishop.com confirming whether we will be able to send you the items along with rough time estimates as to when it may reach you.
Any other Reason: The Khadi Shop may need to cancel your order for other reasons depending on the circumstances and thus reserves the right to discretion as and when said unforseeable circumstance happens.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Namaste@thekhadishop.com and send your item to: 63/18, 1st Main Road, Gandhi Nagar, Adyar, Chennai Chennai IN 600020.
To return your product, you should mail your product to: 63/18, 1st Main Road, Gandhi Nagar, Adyar, Chennai Chennai IN 600020
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Rs.2000/- you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.